Refund Policy
Refund Policy for RodenticideCanada.com
Effective Date: September 29, 2024
At RodenticideCanada.com, we strive to provide high-quality products that meet the needs of our customers. However, if you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
1. Return Period: You must request a refund within 30 days of receiving your order.
2. Condition of Products: Items must be unused, in their original packaging, and in the same condition as when they were received. Any opened or used items are not eligible for a refund due to the nature of the products (i.e., pest control chemicals).
3. Proof of Purchase: You must provide proof of purchase, such as an order number or receipt.
Non-Refundable Items
Due to safety and regulatory reasons, the following products are non-refundable:
Opened or partially used rodenticides.
Products damaged after delivery due to mishandling.
Products purchased on clearance or sale.
Requesting a Refund
To initiate a refund, please follow these steps:
1. Contact our Customer Service Team at info@rodenticidecanada.com with your order details and reason for the refund request.
2. Our team will review your request and inform you if your item is eligible for a refund or replacement.
3. If eligible, we will provide return shipping instructions. Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect products.
Processing Refunds
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Exchanges and Replacements
If you received a defective or damaged item, please contact us at info@rodenticidescanada.com within 7 days of receiving your order. We will arrange a replacement or exchange based on stock availability.
Exceptions
Orders cannot be canceled or modified once they have been shipped.
Refunds are only issued for products purchased directly from rodenticidecanada.com.
Contact Us
If you have any questions about our refund policy, please contact us:
Email: info@rodenticidecanada.com
Phone: 450-501-4848
Thank you for choosing RodenticideCanada.com. We appreciate your business and are committed to ensuring your satisfaction.
